Support
How can we help?
Most answers are in the documentation. Otherwise send us a message with your WordPress, PHP and Kinetra versions (shown in Kinetra → Dashboard → System status). We usually reply within one working day. Billing and refund questions: see the refund policy.
Contact
Send us a message.
Tell us what you were doing, what you expected and what happened. Screenshots help.
support@kinetratheme.comSupport policy
What support covers
What is included?
Help installing and setting up Kinetra, questions about its features, and fixes for bugs in the theme and Kinetra Core.
What is not included?
Custom design or code changes, third-party plugin problems not caused by Kinetra, and server setup. We are happy to point you in the right direction.
How long does support last?
Six months with Personal and twelve months with Professional and Agency. Renew at 40% off to extend it.