Privacy policy
What we collect when you buy, activate or contact us, and what we do with it.
Last updated 15 November 2026.
This policy explains what personal data kinetratheme.com and the Kinetra theme collect, and why. Aitoolnavio Innovations Pvt. Ltd. is responsible for this data. Contact us at support@kinetratheme.com.
What we collect
| Data | When | Why |
|---|---|---|
| Name, email address, Paddle customer and transaction IDs, plan | When you buy or renew | To create your licence key, email it to you and let you look it up |
| Licence key, the domains it’s activated on, activation dates, last check | When the theme activates or checks your licence | To enforce your plan’s domain limit and show you your domains |
| Site address, Kinetra version, licence key | When your site checks for theme updates | To offer the right update, and the download only to licensed sites |
| Name, email address and message | When you use the contact form or email us | To answer you |
| IP address | Each request to our licence and download services | To block abuse; kept for at most one hour |
We never see or store your card or bank details: payments are handled entirely by Paddle, our merchant of record, under Paddle’s privacy notice.
Cookies and tracking
kinetratheme.com doesn’t use analytics, advertising or tracking cookies. WordPress sets its own cookies only when you log in or leave a comment. The checkout window is run by Paddle, which uses the cookies it needs to process your payment and prevent fraud.
Who we share it with
- Paddle, which processes your payment and is the seller of record.
- Our hosting and email providers, which store the site and deliver our emails, only as needed to provide them.
We don’t sell your data or share it for advertising.
How long we keep it
We keep licence and purchase records for as long as the licence exists and as long as tax and accounting law requires. A domain is removed from our records when you free it. Support messages are kept for up to two years after the conversation ends.
Your rights
You can ask us for a copy of your data, to correct it, or to delete it, by emailing support@kinetratheme.com from the address you bought with. We reply within 30 days. Deleting your data also deletes your licence key. If you are in the EU or UK, you can also complain to your data protection authority.
The Kinetra theme on your site
The theme contacts kinetratheme.com only to check your licence and look for updates, sending the data listed above. It doesn’t send your content or your visitors’ data to us. The Kinetra contact form and newsletter store messages and signups in your own WordPress database.
Changes
We will update this page if what we collect changes, and change the date at the top.