Refund policy
A full refund within 14 days, for any reason.
Last updated 15 November 2026.
14-day money-back guarantee
If Kinetra isn’t right for you, you can get a full refund within 14 days of your purchase, for any reason. This applies to new licences and to renewals.
How to ask for a refund
- Email support@kinetratheme.com with your licence key or the email address you bought with, or
- reply to your Paddle receipt, or find your order at paddle.net and request a refund there.
Paddle, our merchant of record, processes the refund to your original payment method. It usually appears within 5 to 10 working days, depending on your bank.
What happens to your licence
When the refund is processed, the licence key is switched off: demo import, one-click updates, downloads and support stop. Sites already built with Kinetra keep working, because the theme is GPL software.
After 14 days
After 14 days, payments aren’t refundable, except where consumer law gives you a right to one. If you have a problem with the theme, contact support and we will help you fix it.